1. Booking Cancellations
✅ Full Refund
Cancellations made 2 or more hours before the scheduled check-in time are eligible for a full refund. Refunds are processed within 3–5 business days.
⚠️ Partial or No Refund
Cancellations made less than 2 hours before check-in may not be eligible for a refund at the host's discretion.
❌ No Refund
No-shows (failure to arrive without cancellation) are not eligible for refunds.
2. Membership Cancellations
- Monthly memberships can be cancelled at any time. Your membership remains active until the end of the current billing period.
- No prorated refunds are issued for unused days in the current billing period.
- Founding Member lifetime plans are non-refundable after 14 days of purchase.
3. Host Cancellations
If a host cancels a confirmed booking:
- The driver receives a full refund automatically
- Park-N-Lot will assist the driver in finding alternative parking
- Repeated host cancellations may result in account suspension
4. Dispute Resolution
If you believe you are entitled to a refund outside of the standard policy:
- Disputes must be filed within 48 hours of the booking end time
- Contact support at admin@park-n-lot.com with your booking ID and description of the issue
- Our team will review the dispute and respond within 3 business days
- Approved dispute refunds are processed within 5–7 business days
5. Refund Processing
All refunds are processed through Stripe back to the original payment method. Processing times:
- Credit/debit cards: 3–5 business days
- Bank transfers: 5–7 business days
- Parking credits: Applied immediately to your account
6. Contact Us
For refund requests or questions: